Policies

Refunds, Replacements, and Returns

We offer refunds on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.

If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you seven days to return or exchange an article purchased.

After the seven day period, we cannot offer you a refund or exchange. We encourage our customers
to try the product in the first seven days after their package delivery to ensure it meets your needs.

To be eligible for a refund or exchange the physical products must be packed in the original, unmarked
packaging, including any accessories, labels, manuals and documentation that shipped with the product. You may keep any freebies included. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges.

If you have any further questions or would like to request a refund, please do not hesitate to contact us.

Refunds (if applicable)
Once your returned article is received and inspected, we will send you an message to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.

If your request is approved, your refund will be processed. If you have paid for the standard
delivery of the goods, the cost of standard delivery will also be refunded.

In some cases, only partial refunds are granted (if applicable):
Products with obvious signs of use. Any article that is not in its original condition, is damaged or missing parts for reasons that are not due to our error, or article returned more than 7 days after delivery.

If you are eligible for a refund, replacement, or return, you may be allowed to keep the product but must write “NFS” on the lid (if applicable), label, and bottom of the product. You will be asked to provide pictures of this before a refund or replacement is sent.